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Owned and operated by HLH at Crystal Lake LLC, our team is ready to assist with any questions about saunas, red light therapy panels, or massage chairs.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Once shipped, transit typically takes 5 to 8 business days within the Continental U.S. Alaska and Hawaii are excluded from our standard shipping.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to initiate a return.
Can I exchange my product for a different model?
Contact us with your order number and the model you are interested in, and we will walk you through the process.
How do I choose the right sauna for my space?
Consider the available room dimensions, your preferred capacity, and whether you want an indoor or outdoor unit. Our product pages include detailed specs for each model, and our team can help you compare options.
What should I know before purchasing a red light therapy panel?
Panel size, wavelength output, and your intended mounting location are the main factors. Each product listing includes specifications so you can match the panel to your wellness routine and available space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Responsive Support
Our team aims to answer every inquiry within one business day so you can plan with confidence.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If your sauna, panel, or massage chair is not the right fit, our return policy gives you 30 days to start a return.
